The Iceberg of Quality Costs: Below the Waterline Discussion Post

The iceberg of quality costs referenced in the text illustrates both the visible, as well as less visible, costs associated with poor quality. For this discussion, consider the quality costs “below the waterline” and answer the following questions in the discussion forum:

1. In your opinion, what are the top three quality costs that lie below the waterline? Explain the rationale for your choices and provide specific examples.
2. What additional visible costs that are not currently listed should be added to the tip of the iceberg?
3. What are steps that an organization could take to make your identified invisible costs more visible and tangible?

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